Storage Walworth Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Walworth provides storage, removals, collection, delivery and related services in the United Kingdom. By booking, paying for or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company that requests or purchases services from Storage Walworth.
Services means any storage, removals, packing, collection, delivery, handling or related services provided by Storage Walworth.
Goods means the items, belongings, furniture or other property that you ask us to move, store, handle or otherwise deal with.
Contract means the agreement between you and Storage Walworth, made up of these Terms and Conditions and your confirmed booking details.
2. Scope of Services
Storage Walworth provides domestic and commercial storage and removal services, including but not limited to local removals, short-term and long-term storage, packing assistance, loading and unloading, and transportation within our operating area. The specific services to be provided will be confirmed at the time of booking.
We reserve the right to decline any request for services where we reasonably consider the work to be unsafe, unlawful, impractical or beyond the scope of our normal operations.
3. Booking Process
3.1 You may request a quotation for services by providing us with accurate information about the property, access, volume and nature of the goods, origin and destination, and any special requirements.
3.2 Quotations are based on the information you supply. If that information is inaccurate or incomplete, we may amend or withdraw the quotation or adjust the price accordingly.
3.3 A booking is not confirmed until we have accepted your request and you have provided any required deposit or prepayment. Verbal quotations or availability indications do not themselves create a binding contract.
3.4 You are responsible for checking that all details in the booking confirmation, including dates, addresses, service description and pricing, are correct. Any discrepancies must be notified to us promptly.
3.5 Where access is restricted, parking permits are required, or special handling is needed, you must inform us at the time of booking so that we can plan the work and price it correctly.
4. Service Area and Access
4.1 Our removal and collection services operate primarily within our stated service area, but we may agree to provide services beyond this area at our discretion and subject to additional charges.
4.2 You must ensure that we have suitable access to the collection and delivery addresses, including sufficient parking space, entry clearance and safe routes for carrying goods. Any waiting time, additional labour or equipment required due to inadequate access may incur further charges.
4.3 If access is significantly worse than described at the time of quotation, we may adjust the price or, if performance is unsafe or impossible, cancel the service and treat it as a same-day cancellation.
5. Client Responsibilities
5.1 You must ensure that you have the legal right, title and authority to move, store or otherwise deal with the goods and that no third-party consents are required.
5.2 You are responsible for packing, securing and labelling your goods unless we have expressly agreed to provide packing services. Fragile or high-value items should be suitably protected and clearly identified.
5.3 You must be present, or ensure that an authorised representative is present, at collection and delivery to provide access, give instructions and sign documentation as reasonably required. If no one is present, we may at our discretion wait at additional cost, reschedule, or deliver to an alternative location if agreed, at your expense.
5.4 It is your responsibility to comply with any building regulations, landlord requirements or property rules that apply to the premises we attend. Any associated fees, permits or permissions must be arranged and paid by you.
6. Prohibited and Restricted Items
6.1 You must not submit for removal or storage any items that are illegal, hazardous or otherwise unsuitable, including but not limited to:
Explosives, firearms, ammunition or weapons of any kind.
Flammable or combustible liquids, gases, chemicals or fuels.
Perishable goods, foodstuffs or items that may attract pests or deteriorate.
Cash, securities, precious metals, high-value jewellery or irreplaceable items such as original documents, manuscripts or artworks, unless specifically agreed in writing.
Live animals, plants or other living organisms.
Waste, rubbish or any materials intended for disposal rather than storage or removal.
6.2 We reserve the right to refuse to handle or store any goods we reasonably consider to be prohibited, unsafe or inappropriate.
7. Payments and Charges
7.1 Our charges are set out in the quotation or price schedule provided to you. Unless otherwise stated, prices are exclusive of any government taxes or levies that may apply.
7.2 We may require full or partial payment in advance for storage or removals, including any deposits. Your booking may be cancelled if payment is not received by the due date.
7.3 Ongoing storage charges are usually payable in advance on a recurring basis. If payments fall into arrears, we may suspend access to storage or deliveries until outstanding sums are settled.
7.4 We may charge additional fees for waiting time, extra labour, extended hours, stair carries, long carries, changes of address, additional journeys, or other variations from the original booking caused by inaccurate information or circumstances outside our control.
7.5 All sums are payable in the currency specified on your invoice. You are responsible for any bank charges or transfer fees incurred when making payment.
8. Cancellations and Amendments
8.1 You may cancel or amend your booking by giving us written or recorded notice. The following cancellation charges may apply, depending on how much notice you provide before the scheduled service date:
More than 7 days notice: full refund of any prepayment, minus any non-refundable third-party costs we have already incurred.
Between 7 days and 48 hours notice: up to 50 percent of the service charge may be payable.
Less than 48 hours notice or on the day of service: up to 100 percent of the service charge may be payable.
8.2 If you wish to change the date, time or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing.
8.3 We may cancel or postpone a booking if we are unable to provide the services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, industrial disputes or operational issues. In such cases, we will offer an alternative date or a refund of any amounts paid for the affected service, but we will not be liable for indirect or consequential losses.
9. Storage Terms
9.1 Where we provide storage, your goods will be stored in facilities we select, which may be owned or operated by us or by third parties acting on our behalf.
9.2 You are responsible for ensuring your goods are properly packed and suitable for storage. We do not routinely inspect items and are not responsible for internal defects, gradual deterioration or damage arising from poor packing by you.
9.3 Storage is provided for the period agreed at the time of booking but may continue on a rolling basis until either party gives notice to terminate in accordance with these Terms and Conditions.
9.4 Access to stored goods may be by appointment only and may incur handling or access fees. Reasonable notice is usually required to retrieve or inspect items.
9.5 If storage charges remain unpaid for a specified period, we may exercise a lien over the stored goods and, after giving reasonable notice, may sell or otherwise dispose of them to recover amounts owed, including costs of sale and administration. Any surplus funds after deduction of amounts owed will be returned to you where reasonably practicable.
10. Waste and Environmental Regulations
10.1 We are not a waste disposal operator. Our services are for the transport and storage of goods, not for the removal of rubbish or hazardous waste.
10.2 You must not present waste, refuse, contaminated materials or items intended solely for disposal as part of a standard removal or storage job. Any such items must be separately identified and, where we agree to handle them, may incur additional charges and be subject to regulatory requirements.
10.3 You are responsible for ensuring that any items you ask us to move or store comply with applicable environmental, health and safety laws and do not present undue risk to people, property or the environment.
10.4 If we discover that your goods include prohibited or unsuitable waste or hazardous items, we may refuse to move or store them, require you to collect or remove them at your own cost, or if necessary arrange for their disposal and charge you for all related costs and fees.
11. Liability and Exclusions
11.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this clause.
11.2 We are not liable for loss or damage arising from:
Inherent defects, natural deterioration, or pre-existing damage in the goods.
Poor or inadequate packing done by you or a third party.
Normal wear and tear or minor cosmetic damage such as small scratches or scuffs.
Loss of data, records, or digital content stored on electronic devices.
Events outside our reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, civil unrest or regulatory actions.
11.3 Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable market value of the affected items or a specified monetary cap per job, whichever is lower, unless otherwise agreed in writing.
11.4 We are not liable for any indirect, special or consequential loss, including loss of profit, revenue, business, data or opportunity, even if such losses were foreseeable.
11.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.
12. Claims and Notification of Loss or Damage
12.1 You must inspect your goods as soon as reasonably practicable after delivery or retrieval from storage.
12.2 Any apparent loss or damage must be notified to us as soon as possible and in any event within a reasonable time period following delivery or collection, providing clear details and, where available, supporting evidence such as photographs.
12.3 Failure to notify within a reasonable time may prejudice our ability to investigate and may affect any goodwill or contractual remedies that might otherwise be available.
13. Insurance
13.1 We maintain appropriate business insurance for our operations; however, this may not cover the full value of your goods. It is your responsibility to arrange additional insurance coverage for your belongings if you require it.
13.2 We do not act as an insurance broker and do not provide advice on the suitability of insurance policies. You should seek your own independent advice as needed.
14. Data Protection and Privacy
14.1 We collect and use personal information about you in order to provide our services, handle bookings, process payments and manage our relationship with you.
14.2 We will handle your personal data in accordance with applicable UK data protection laws and our privacy practices. We will take reasonable steps to keep your information secure and only retain it for as long as necessary.
15. Termination
15.1 Either party may terminate the contract for ongoing storage or regular services by giving reasonable written notice, subject to payment of any outstanding charges and compliance with any minimum term agreed.
15.2 We may terminate or suspend services immediately if you commit a serious or persistent breach of these Terms and Conditions, fail to pay sums due, or engage in abusive, threatening or unlawful behaviour towards our staff or contractors.
16. Variations
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking.
16.2 Any change to the terms of a specific contract must be agreed by us in writing to be effective.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and Storage Walworth agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 Failure or delay by either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights or obligations where necessary to provide the services, while remaining responsible for their proper performance.
18.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Walworth in relation to the services and supersede any prior agreements, understandings or representations, whether oral or written.
